Annual installation technical support contract: Concluded with RAM ltd and is calculated at 12% of the current value of the computer system. This contract covers the customer for repairs, spare parts and temporary replacement of machines that are not repaired at the customer's premises.
The maximum repair time for the damage (or temporary change of the machine) is set at 24 hours.
Annual installation technical support contract: It is concluded with RAM ltd and can be offset with the Application Maintenance Contract concluded with the software manufacturer and increases its cost by 50%. With this contract the customer has, at all times, technical support and solution to any computer problems he/she encounters with software products (new statistics, forms, dealing with changes in CBS, etc.).
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